Refund policy

Last updated: September 20, 2026

Every Sparrow Frances piece is built to order, using materials sourced and cut specifically for your project. Because of this, our cancellation and refund terms work differently than they would for off-the-shelf goods.

Cancellations

You may cancel your order for a full refund within 48 hours of placing it. After that window, we begin sourcing materials and scheduling your build, so we're unable to offer refunds or cancellations once the 48 hours have passed.

Returns

Because each piece is custom-built to your specifications, all sales are final once your order is delivered — we don't accept returns or exchanges for delivered pieces.

Damaged or defective pieces

The one exception is damage or a manufacturing defect. Please inspect your piece at the time of delivery and note any visible damage on the delivery receipt. If you notice an issue after the carrier has left, contact us within 48 hours of delivery with photos, and we'll work with you on a repair, replacement, or refund.

How refunds are issued

Approved refunds (under the 48-hour cancellation window or for a confirmed damage/defect claim) are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Contact

Questions about a cancellation, a delivery issue, or this policy? Reach us at info@sparrowfrances.com.